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Returns & Warranty Information

Our Warranty:

  • Your product is under a limited warranty for possible return for up to 1-year after original purchase date. We reserve the right to decide whether or not the problem is a defect or normal wear and tear.
  • Our manufacturer’s warranty covers, top stitching; seams; holes discovered upon arrival; broken, cracked or weak snaps; irregular shrinkage or deformity.
  • Our manufacturer’s warranty does not cover, staining, fading, repelling, holes that develop due to wash routine or regular use, relaxed elastic, and pilling of natural fibers. These are all considered normal wear and tear and are not covered by the warranty.
  • Leaks are not considered a defect.

Our warranty only applies to the original purchaser of the product. Hand-me-downs, items purchased from buy, sell, trade sites and repaired or altered products (ie snap changes or replaced elastic) will not be covered. Proof of purchase is required.

 

If you have an issue that is not addressed above, please contact us. All returns must be pre-approved and have an RMA number.  Original receipt must be submitted prior to receiving an RMA. All returns must include an RMA. Once your return is received and inspected, we will either repair or replace the product and send it back out as quickly as possible.

Smart Bottoms will provide the customer with a prepaid shipping label to return any item that is believed to fall under the Manufacturer’s Defect Warranty. If an issue arises with your diaper that is not considered a Manufacturer’s Defect however is deemed to still fall within our 1-year warranty, the customer will be responsible for covering shipping costs to return the product for repair or replacement.

Once authorized your return can be sent to:

Smart Bottoms, Inc.
Attn: Customer Service Dept.
6320 East Fulton St.
Ada, MI 49301

If you have questions, please call (616) 723-0093.